Europe: +46 31 662200
United States: +1 336 393 3347
Phone opening hours: Round the clock (24*7) support throughout the year
Email: Support.edi@volvo.com
China: +86 228 480 8162
Phone opening hours: Monday - Friday 08:00-17:30 CST
Japan: +81 486 141 509
Phone opening hours: Monday - Friday 08:30-18:00 JST
France: +33 469 098 100
Phone opening hours: Monday - Friday 08:00-17:00 CET
To get assistance, fill out the Support Contact Form or call us on the phone numbers mentioned on this page.
| Entity / Link / Note | Issue | Phone | |
| Volvo Group Supplier Portal* | user name or password | useradmin@volvo.com | +46 31 327 7418 |
| Volvo Group Supplier Portal* | Any request /question | support.supplierportal@volvo.com | |
| Volvo Logistics Portal | user name or password | useradmin@volvo.com | |
| Volvo Logistics Portal | Europe and rest of the world | +46 31 327 72 77 | |
| Volvo Logistics Portal | North America | +1 336 393 2037 or +1 800 438 2617 |
|
| Volvo Logistics Portal | China | +86 21 3131 9588 | |
| Volvo Logistics Portal | India | +91 80 6691 4567 | |
| Volvo Logistics Portal | Brazil | +55 41 3317 8000 | |
| ATLAS Business Support | Any request /question | +48 71 302 23 30 | |
| WebEDI | user name or password | useradmin@volvo.com | +46 31 327 7418 |
| WebEDI | Technical questions | support.edi@volvo.com | +46 31 662200 |
| WebEDI | Implementation requests or New user access | Volvo buyer or material controller | |
| EDI (Electronic Data Interchange) ** / *** | Technical questions | support.edi@volvo.com | +46 31 662200 |
| EDI (Electronic Data Interchange) ** / *** | Implementation requests | Volvo buyer or material controller | |
| Invoices | Any questions about order number, workflow- or other references | Volvo purchase contact person**** | |
| Invoices | Questions about payments | Volvo Group Business Services - Call center | |
| Delivery Schedule | Any questions about the content, e.g. delivery capabilities, delivery status | Volvo material controller contact person | |
| ePS (Electronic Purchase System) | Access/technical questions | system.eps@volvo.com |
*For question related to the different applications hosted by the supplier portal please go to the application pages in "My Business”, you will find the appropriate contact
**N.B. You must notify the concerned Volvo Group contact(s) if the information in the EDI Communication Form is no longer valid (e.g. Change of email address).
***For Volvo legal buying company information please refer to document Volvo codes and addresses at http://www.volvo.com/edi_volvogroup <Implementation information> Useful info
****The buyer should handle the relationship with the supplier for general and commercial topics.
For feedback and suggestions for this website, please contact support.edi@volvo.com