Contact us

Phone support

English speaking Support

Europe: +46 31 662200
United States: +1 336 393 3347

Phone opening hours: Round the clock (24*7) support throughout the year

Email: Support.edi@volvo.com

Mandarin speaking Support

China: +86 228 480 8162

Phone opening hours: Monday - Friday  08:00-17:30 CST

Japanese speaking Support

Japan: +81 486 141 509

Phone opening hours: Monday - Friday  08:30-18:00 JST

French speaking Support

France: +33 469 098 100

Phone opening hours: Monday - Friday  08:00-17:00 CET

Support Contact Form

To get assistance, fill out the Support Contact Form or call us on the phone numbers mentioned on this page.

Support Contact Form

EDI Business contacts

Entity / Link / NoteIssueEmailPhone
Volvo Group Supplier Portal*user name or passworduseradmin@volvo.com+46 31 327 7418
Volvo Group Supplier Portal*Any request /questionsupport.supplierportal@volvo.com 
Volvo Logistics Portaluser name or passworduseradmin@volvo.com 
Volvo Logistics PortalEurope and rest of the world +46 31 327 72 77
Volvo Logistics PortalNorth America +1 336 393 2037 or
+1 800 438 2617
Volvo Logistics PortalChina +86 21 3131 9588
Volvo Logistics PortalIndia +91 80 6691 4567
Volvo Logistics PortalBrazil +55 41 3317 8000
ATLAS Business SupportAny request /question +48 71 302 23 30
WebEDIuser name or passworduseradmin@volvo.com+46 31 327 7418
WebEDITechnical questionssupport.edi@volvo.com+46 31 662200
WebEDIImplementation requests or New user access Volvo buyer or material controller 
EDI (Electronic Data Interchange) ** / ***Technical questionssupport.edi@volvo.com+46 31 662200
EDI (Electronic Data Interchange) ** / ***Implementation requestsVolvo buyer or material controller 
InvoicesAny questions about order number, workflow- or other referencesVolvo purchase contact person**** 
InvoicesQuestions about paymentsVolvo Group Business Services - Call center 
Delivery ScheduleAny questions about the content, e.g. delivery capabilities, delivery statusVolvo material controller contact person 
ePS (Electronic Purchase System)Access/technical questionssystem.eps@volvo.com 

*For question related to the different applications hosted by the supplier portal please go to the application pages in "My Business”, you will find the appropriate contact

**N.B. You must notify the concerned Volvo Group contact(s) if the information in the EDI Communication Form is no longer valid (e.g. Change of email address).

***For Volvo legal buying company information please refer to document Volvo codes and addresses at http://www.volvo.com/edi_volvogroup <Implementation information> Useful info

****The buyer should handle the relationship with the supplier for general and commercial topics.

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For feedback and suggestions for this website, please contact support.edi@volvo.com