Support

To get assistance, call us on the phone numbers mentioned below. 

Remember that the more information you give us the easier your problem can be solved.

Phone support

English speaking Support

Europe: +46 31 662200
United States: +1 336 393 3347

Phone opening hours: Round the clock (24*7) support throughout the year

Email: support.edi@volvo.com

French speaking Support

France: +33 469 098 100

Phone opening hours: Monday - Friday  08:00-17:00 CET

 

Mandarin speaking Support

China: +86 228 480 8162

Phone opening hours: Monday - Friday  08:00-17:30 CST

Japanese speaking Support

Japan: +81 486 141 509

Phone opening hours: Monday - Friday  08:30-18:00 JST

We would like to draw your attention to the process when you raise a case with the EDI HCL support team. Each time you contact this group, you will receive a survey afterward.

Why is it important to fill out the survey?

  • It is short and takes only 1–2 minutes to complete.
  • It helps us maintain and improve the quality of support provided by our HCL partner.
  • It serves as a positive motivator for the team working on your incidents.

So, don’t stay silent—share your feedback! Your voice can make a difference.

Frequently Asked Questions (FAQ)

Answers to common questions about using EDI.