Real-Time Monitoring: Continuously monitor data exchanges to identify errors promptly and address them in real-time .
Volvo Group is testing the EDI messages based on production data to follow industry-specific EDI standards.
This means that each EDI message when tested and approved contains accurate plant information, delivery and shipment details.
The core EDI messages that must correspond with each other are Delfor, Desadv and Invoice.
BUILT TO SOLVE CHALLENGES. POWERED BY ANSWERS
GENERAL
To change the Supplier business information such as company name, VAT or bank account please contact your Buyer. The buyer is requesting the change in Volvo Group database.
To change your technical information like communication parameters, UNB address or contact person, please contact support.edi@volvo.com
To request access to ShipIT/PackIT/SupplierPortal please contact Support.SupplierPortal@volvo.com
The packaging instruction is included in PackIT. In case of any questions please contact the packaging engineer at the respective plant.
EDI MESSAGES
Delfor – Volvo does not require additional testing of the Delfor message. The supplier can request the testing of the Delfor message to check the communication and secure the process flow.
Desadv – depending on the Supplier EDI flow, Volvo may request additional testing in cases like implementation of the new Supplier Parma number, securing shipments to Volvo plants, checking if the Desadv syntax and content is matching the Delfor.
Please check the requirements for the EDI messages at: Specifications & Guidelines.
To test an EDI Desadv D07A or Invoice D07A, you should follow these steps:
- Use the Validation Tool: Before sending the EDI Desadv or Invoice, verify it using the Validation Tool for syntax verification and calculation rules. This helps ensure that the EDI message meets the required standards.
- Check Test Indicators: Ensure that you are using the correct test indicators. For test files sent to Volvo, the EDIFACT test indicator in UNB 0035 must be set. Avoid sending test indicators in production files, as they will not reach the destination.
- Follow the Appropriate Version: Make sure you are using the correct version of the EDIFACT Invoice. The EDIFACT D07A Invoice is preferred, but some plants may only handle D03A Invoices. Always check the latest version applicable to your specific Volvo Group plant.
- Submit the Test message: Once your EDI message is validated and meets all requirements, you can submit it for testing to the EDI Rollout Team.
- Monitor Status: After sending the EDI Invoice to production, you can check the status of the invoice sent in VVI at the Supplier Portal.
Invoice – Volvo is testing based on the production data and each Volvo plant is tested separately to ensure Invoice syntax and content is matching the Desadv.
Volvo sends error reports which notify the Supplier whenever an EDI message (Delfor, Desadv, Invoice) fails in Volvo system. The error notification is sent to the functional or contact person mailbox provided by the Supplier. Please check the errors with the specification to correct them. If additional help is needed or you would like to update the error notification email please contact support.edi@volvo.com
If you cannot resend a Despatch Advice that has failed in Volvo production system, please inform the respective persons such as the buyer/material controller/plant and inform about the shipment
Before calling, try using the Volvo Group EDI AI Agent - it’s the fastest way to get answers and support.
Phone Support
| English | French | Mandarin | Japanese |
| Phone opening hours: Round the clock (24*7) support throughout the year | Phone opening hours: Monday - Friday 08:00-17:00 CET | Phone opening hours: Monday - Friday 08:00-17:30 CST | Phone opening hours: Monday - Friday 08:30-18:00 JST |
| Europe: +46 31 662200 | France: +33 469 098 100 | China: +86 228 480 8162 | Japan: +81 486 141 509 |
| United States: +1 336 393 3347 | Japanese speaking Support | ||
| Email: support.edi@volvo.com |
Support
Purchase to pay Contact center
VVI and payment questions
useradmin@volvo.com
+46 31 327 7418
WebEDI password assistance
support.supplierportal@volvo.com
Supplier Portal questions
system.eps@volvo.com
ePS (Electronic Purchase System) technical questions
We would like to draw your attention to the process when you raise a case with the EDI HCL support team. Each time you contact this group, you will receive a survey afterward.
Why is it important to fill out the survey?
- It is short and takes only 1–2 minutes to complete.
- It helps us maintain and improve the quality of support provided by our HCL partner.
- It serves as a positive motivator for the team working on your incidents.
So, don’t stay silent—share your feedback! Your voice can make a difference.