Volvo Group EDI

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Volvo Group EDI AI Assistant

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Support

Before calling, try using the Volvo Group EDI AI Assistant - it’s the fastest way to get answers and support.

If you still need assistance, call us on the phone numbers mentioned below. 

Remember that the more information you give us the easier your problem can be solved.

Phone Support

EnglishFrench Mandarin Japanese 
Phone opening hours: Round the clock (24*7) support throughout the yearPhone opening hours: Monday - Friday  08:00-17:00 CETPhone opening hours: Monday - Friday  08:00-17:30 CSTPhone opening hours: Monday - Friday  08:30-18:00 JST
Europe: +46 31 662200France: +33 469 098 100China: +86 228 480 8162Japan: +81 486 141 509
United States: +1 336 393 3347 Japanese speaking Support 
Email: support.edi@volvo.com   

Volvo Group Buyer/Material Controller

  • Request EDI connection with Volvo Group plant
  • Delivery Schedule details
  • Supplier Portal/WebEDI access

Purchase to pay Contact center

  • VVI and payment questions

useradmin@volvo.com

+46 31 327 7418

  • WebEDI password assistance

support.supplierportal@volvo.com

  • Supplier Portal questions

system.eps@volvo.com

  • ePS (Electronic Purchase System) technical questions

Frequently Asked Questions (FAQ)

Answers to common questions about using EDI.

FAQ

We would like to draw your attention to the process when you raise a case with the EDI HCL support team. Each time you contact this group, you will receive a survey afterward.

Why is it important to fill out the survey?

  • It is short and takes only 1–2 minutes to complete.
  • It helps us maintain and improve the quality of support provided by our HCL partner.
  • It serves as a positive motivator for the team working on your incidents.

So, don’t stay silent—share your feedback! Your voice can make a difference.