Contact EDI Support

EDI Support Contact Form

Contact us by filling out and submitting the form below.

Please note that this mailbox is only read between 07:30 AM - 11:00 PM CET/CEST. 
ALL Urgent issues should be reported via PHONE.

Get help filling out the form below

Select type of service *
Select area *
Problem description *
Supplier ID assigned by Volvo *
E-mail address *
Supplier name
Counter Partner ID or Name (e.g. Ship to) *
Name
Select message type *
Phone number
Attach your document
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Please fill in all the mandatory fields Enter a valid Email address Message length should be less than 256 characters

How to fill in the form

Below is an explanation of the fields we need you to fill in as detailed as possible.
Please keep in mind that the more details you give us the easier your problem/question can be solved/answered.
Please keep in mind that fields marked with an * is required.

Select type of Service

Here you have to select the type of service that you are using in your communication with Volvo.

Regular EDI

Select Regular EDI if you have an existing EDI connection with AB Volvo, if you have problems/questions with/about it or if you have any questions about getting one.

WebEDI

Select WebEDI if you have an existing WebEDI connection to AB Volvo, if you have problems/questions with/about it or if you have any questions about getting one.

Other

Select Other if you have any kind of question that does not fit in the other two categories.

 

Select area

This drop down list  is only to be used if you have selected WebEDI in the drop down  list "Select type of service".
Here you have to select the area for your problem/question.

General help

Select General help if your problem/question does not fit any of the other queries.

-- Communication --

If your problem/question does not concern your communication you do not need to select ISDN, X25 or TCP/IP. Proceed to another level in this drop down  list e.g. Logistics.

ISDN

This should only be selected if you have selected Regular EDI in the first dropdown list. This type of communication is one of the fastest and is often used when sending/receiving ENGDAT files or other files where the size is big.

X25

This should only be selected if you have selected Regular EDI in the first drop down list. This type of communication is the slowest but fully functional for logistics and financial files.

TCP/IP

This should only be selected if you have selected Regular EDI in the first drop down list. This type of communication is as fast as your connection to Internet and is mostly used both for logistics, financial and ENGDAT files.

-- Logistics --

If your problem/question does not concern Logistics you do not need to select any of these sub levels.
Please proceed to another level in this drop down list e.g. Commercial.

Delivery schedule

Select Delivery schedule if this is the specific file that you are having problems with.

Despatch advice

Select Despatch advice if this is the specific file that you are having problems with.

Odette transport label

Select Odette transport label if this is the specific file that you are having problems with.

-- Commercial --

If your problem/question does not concern Commercial you do not need to select any of these sub levels.
Please proceed to another level in this drop list e.g. Quality.

Orders

Select Orders if this is the specific document that you are having problems with.

RFQ

Select RFQ if this is the specific document that you are having problems with.

Quote

Select Quote if this is the specific document that you are having problems with.

Pricelist

Select Pricelist if this is the specific document that you are having problems with.

Prototype labels

Select Prototype labels if this is the specific doucment that you are having problems with.

Negotiations

Select Negotiations if this is the specific document that you are having problems with.

-- Quality --

If your problem/question does not concern Quality you do not need to select any of these sub levels.
Please proceed to another level in this drop down list e.g. Technical

Inspection reports

Select Inspection reports if this is the specific document that you are having problems with.

--Technical-

If your problem/question does not concern Technical you do not need to select any of these sub levels.
Please proceed to another level in this drop down list e.g. Financial

CAD

Select CAD if this is the specific document that you are having problems with.

-- Financial --

If your problem/question does not concern Financial you do not need to select any of these sub levels.
Please proceed to another level in this drop down list e.g. Logistics

NAP Invoic

Select NAP Invoic if this is the specific file that you are having problems with.

AP Invoic

Select AP Invoic if this is the specific file that you are having problems with.

Despatch invoice

Select Despatch Invoic if this is the specific file that you are having problems with.

 

Problem description

This is the most important field of all. Here we need you to describe you problem/question as detailed as possible.

Please keep in mind that we often need to know what operating system -and what version of it you have installed on you computer. We also need to e.g. the version of your web browser, at which time the specific file was sent etc.
The more information we get from you, the faster we are able to help you.

 

Your supplier ID assigned by Volvo

Every company that Volvo are doing business with are provided with a "supplier ID" and in this field we need this ID.

Your email address

Here we need you to fill in your email address or the email address where you want us to reply to your question/problem.

 

Your supplier Name

Here we need you to fill in you Company name. We need this information to match it to your supplier ID.

 

Counter Partner ID or Name

Here we need you to fill in the Volvo plant ID of the sending or receiving plant. Just like all Volvo suppliers, all Volvo's internal plants have a specific ID.

 

Your Name

Please fill in your name

 

Select message type

This drop down list is only to be used if you have selected Regular EDI or Other in the drop down list "Select type of service".

N/A

If the message that your problem/question concerns is not listed in the drop down list, or if your problem does not concern any specific message, select N/A.

DELINS

Select DELINS if this is the message type that your problem/question concerns.

DELFOR

Select DELFOR if this is the message type that your problem/question concerns.

AVIEXP

Select AVIEXP if this is the message type that your problem/question concerns.

DESADV

Select DESADV if this is the message type that your problem/question concerns.

INVOIC

Select INVOIC if this is the message type that your problem/question concerns.

ENGDAT

Select ENGDAT if this is the message type that your problem/question concerns.

SYNCRO

Select SYNCRO if this is the message type that your problem/question concerns.

DELJIT

Select DELJIT if this is the message type that your problem/question concerns.

LINEUP

Select LINEUP if this is the message type that your problem/question concerns.

CALDEL

Select CALDEL if this is the message type that your problem/question concerns.

ORDERS

Select ORDERS if this is the message type that your problem/question concerns.

 

Your Phone Number

Fill in your phone number.

 

Now please double check that all the field are correctly filled in an then press the send button and we will get back to you as soon as we can.