EDI Support

Support

To get assistance, fill out the Support Contact Form or call us on the phone numbers mentioned below. 

Remember that the more information you give us the easier your problem can be solved.

Phone support

English speaking Support

Europe: +46 31 662200
United States: +1 336 393 3347
India: +91 806 730 5550

Phone opening hours: Monday 01:00 AM CET- Saturday 01:00 AM CET

Email: support [dot] edi [at] volvo [dot] com

Mandarin speaking Support

China: +86 228 480 8162

Phone opening hours: Monday - Friday  08:00-17:30 CST

Japanese speaking Support

Japan: +81 486 141 509

Phone opening hours: Monday - Friday  08:30-18:00 JST

During public holidays our opening hours will be limited or closed.

Implementation support

Contact the Group IT EDI Implementation team if you have any questions regarding ongoing EDI or WebEDI implementations.

To send in a new implementation request - please contact your Volvo purchasing/material control contact for support.

Email: edi [dot] implementation [at] volvo [dot] com

Frequently Asked Questions (FAQ)

Answers to common questions about using EDI.